She said exactly what I thought she would say. Having arrived at our 8:45am meeting about 9:12am, she was clearly late. Having called the office, her staff had let me know she was running late. When she arrived, the first words she says? "I'm sorry!" I knew she would. Canadians are world famous for our insistence in saying sorry - and saying it often. As the joke goes, if you want to find a Canadian in the crowd, start stepping on toes. Its the Canadian that will say sorry!

While it see...